Modern washing machines are equipped with many different functions. Some are controlled from a smartphone, others weigh laundry. And this is not a complete list of new features. LG has developed and implemented a unique Smart Diagnostics function in its equipment. What benefits it brings and how to use the Smart Diagnosis option will be discussed further.
Features Features
Smart diagnostics of an LG washing machine is a modern remote error detection method that identifies faults using a mobile phone. The company named the feature Smart Diagnosis. It allows you to quickly and easily identify breakdowns or malfunctions that prevent the equipment from working. The user has the opportunity to determine the failure of the washing machine online. You can do this yourself or ask the company’s call center operator.
The Smart Diagnostics option identifies 85 breakdowns of varying complexity, ranging from simple to major. The program analyzes the LG washing machine and displays an alert on the gadget screen. Using the Smart Diagnostics function, the user receives information not only about the causes of problems, but also guidance for action.
This is especially useful for breakdowns that you can fix yourself.The most common commands are: cleaning the drain filter, straightening the hose, checking the water pressure and other points. If it is impossible to resolve problems with the LG washing machine yourself, a message is sent to the service center employee.
Note! The smart diagnostic program does not guarantee 100% accuracy. This is due to the peculiarities of transmitting information through the telephone. Distorting factors include vibration, the acoustics of the room itself, and extraneous noise.
How to conduct smart diagnostics
To understand how to make smart diagnostics, you need to understand its operating principle. Operation is ensured using a special program built into the LG machine. You will need a phone number for feedback. It receives signals from the washing machine thanks to the built-in NFC antenna. Then they are received through a microphone or a special program. In the first case, the information is processed by the service center operator, and in the second, by the smart diagnostic program itself, downloaded into the smartphone.
Using the Smart Diagnostics feature is quite simple. All you need is a phone. There are two ways to use the smart diagnostics feature:
- Method 1 – intended for users with regular phones;
- Method 2 – suitable for smartphone owners.
In the first case, the Smart Diagnostics function is used as follows:
- Connect your LG machine to the network.
- Dial the LG service center number (you can see it on the warranty card).
- Perform actions in accordance with the operator’s prompts (you will need to press the indicated buttons one by one).
- Place the phone side with the microphone on the SmartDiagnosis inscription.
- The operator processes the sounds made by the LG washing machine and voices the problem or sends information to the technician.
For smartphone owners, the procedure will be completely different. To use the smart diagnostics option, you must:
- Connect your LG machine to the network.
- Connect your smartphone to Wi-Fi during diagnostics.
- Download a special program called LG Laundry&DW to your phone.
- Enter the model of your LG washing machine.
- To read the information, bring the smartphone and turn the display towards the washing machine.
- Perform actions following all points.
- The LG washing machine is analyzed within a minute.
- The user receives recommendations regarding how to resolve his problem.
- If the LG washing machine is under warranty, the service center will send a specialist.
LG Laundry&DW is available on Google Play. Suitable for all modern OS. To install, you must select the official application. The menu on the phone will be in Russian, and the test result will be in English. The smart diagnostic program itself deciphers the error code and provides possible ways to eliminate it.
Note! Before checking using smart diagnostics, you must read the operating instructions for the washing machine. This will help you quickly navigate when finding a fault.
User Hints
In some cases, the problem can be solved on your own. Some of them are not breakdowns at all. Therefore, the smart diagnostics function will save time and money spent on consulting an independent specialist.
So, problems that you can solve yourself include:
- The door of the LG washing machine is poorly closed or locked;
- the water supply valve is closed;
- lack of water level in the drum of the LG washing machine;
- too much weight of laundry loaded into the drum;
- The drain filter of the LG washing machine is clogged;
- the water hose is twisted;
- insufficient voltage in the network;
- problems with water drainage due to blockages;
- the spin function is disabled;
- the sewer is clogged;
- the drain pipe, hose, siphon is clogged;
- poor water pressure due to which there is an underfill of water;
- sudden water shutdown;
- incorrect connection or improper installation of the washing machine;
- the water takes a long time to heat up due to scale on the heating element - this can be eliminated using special tools.
Advantages and disadvantages
The advantages of the smart diagnostics option include:
- convenience - the user checks for failures without leaving home in a few minutes;
- economic benefit - no need to call a technician and pay for diagnostics;
- in case of serious breakdowns, the technician's job is made easier - he knows in advance what spare parts to buy and what tools to take with him;
- the user saves time - the "call a technician" stage is shortened.
Along with the advantages, there are a couple of disadvantages of smart diagnostics. Perhaps the main drawback is that there is no guarantee of high accuracy. It can also be noted that such a diagnostic system is a modern development and is present in the latest and non-budget LG models. The second point is considered a relative disadvantage.
Review of LG models with the "smart diagnostics" option
Not every LG machine is equipped with the Smart Diagnostics function. The manufacturer added this option to the latest models, mainly non-budget class. LG washing machines with the Smart Diagnostics option include F1296ND4, F10B8ND, F1096TD3, F12U2HBS4.
F1296ND4 is a washing machine with smart diagnostics and high safety control. The LG machine is presented in silver. There are 13 washing modes.Maximum spin – 1000 rpm with possible speed adjustment. Energy consumption class - A. This LG model is equipped with a convenient and voluminous digital display, a stainless steel tank, and partial leakage protection. Holds 6kg. Dimensions – 85-60-44 cm.
F10B8ND is a narrow washing machine with a direct drive system, a high level of energy efficiency and 6-move care technology. Has 13 laundry processing programs. There are different modes for effective washing and operation. The digital display is slightly smaller than the previous model. Spin speed (max.) – 1000 rpm. Holds 6kg. Dimensions – 85-60-44 cm.
F1096TD3 is a full-sized washing machine with a stylish white design and a digital display. There is automatic laundry weighing and a child lock feature. There is a “delay start” function. Energy consumption class – A. The spin speed is adjustable, you can set it up to 1000 revolutions. Holds up to 8 kg inclusive. Machine dimensions – 85-60-55 cm.
F12U2HBS4 is another washing machine with capabilities, featuring smart diagnostics and high safety controls. It has a stylish design - silver body and glossy black control panel. Energy consumption class – A. There are 14 programs. There is a “TurboWash” option, which shortens the wash cycle, thereby saving water and energy consumption. There are also such convenient options as “steam supply”, “hypoallergenic wash”, “stain removal”, “delay start”. The presented spin modes are 400/800/1200 rpm. Holds 7kg inclusive. The dimensions of this LG washing machine are 85-60-45 cm.
So, the Smart Diagnostics function in LG washing machines is a modern method for diagnosing breakdowns and malfunctions of equipment. He can identify 85 faults. This option is available in models F1296ND4, F10B8ND, F1096TD3, F12U2HBS4. With its help, you can save not only time fixing the problem, but also money spent on calling a specialist. Among the shortcomings of the smart diagnostics option is that there is no guarantee of high accuracy of testing due to external factors.
