Decoding error codes for Samsung washing machines

Samsung technology has long been a favorite thanks to its high quality and constant innovation. For the convenience of users, the manufacturer has equipped its models with a warning system. Samsung washing machine error codes alert the user to detected faults.

Signals emitted by Samsung washing machines with a display

Don’t worry if an incomprehensible combination appears on the scoreboard. The brand has equipped the equipment with a warning system. If a failure occurs, the device will display a specific code. You can see its transcript in the instructions. Usually their appearance is associated with improper use, so the problem can be easily fixed on your own.

5E, 5C, E2

If there is a failure in the drainage system, the code 5E, 5C, E2 will appear on the display. The problem can occur for several reasons, the first is a blockage. Debris can clog the sewer, drain hose, filter or branch pipe. Another reason is operation at unacceptable temperature conditions (water can freeze in extreme cold). Other factors include:
incorrect connection of the device to the sewer;

compression and kinking of the drain hose;malfunction of the drain pump.

To eliminate the error, it is necessary to clean all parts susceptible to blockages. Then check the hose for damage and kinks, inspect the place where it connects to the sewer.

Clean the drain pipe with a cable. After this, it is necessary to make sure the integrity of the wiring and the functionality of the pump. All damaged parts are subject to replacement.

H1, H2, HE, HC, E5, E6
This group of codes appears when the heating element breaks down. The part is a tubular electric heater that brings the water temperature to the required level. These errors appear when the heating is too weak or, conversely, too powerful.

Usually, the heating element breaks down due to limescale deposits. Unfortunately, tap water is not very clean, and it is often too hard. The absence of softeners and a filtration system leads to the rapid formation of limescale, which covers the heater.
In other cases, the appearance of the code is explained by:
failure of the temperature sensor;

faulty wiring or contacts in the heating element circuits;

incorrect connection of the machine to the power grid;

faulty control board (controller).

To fix the error, you must:
Check the correct connection of the device to the network.5E, 5C, E2
If there is a failure in the drainage system, code 5E, 5C, E2 will appear on the display. The problem can arise for several reasons, the first is a blockage. Debris can clog the drain, drain hose, filter, or spout. Another reason is operation under unacceptable temperature conditions (water can freeze in extreme cold). Other factors include:

incorrect connection of the device to the sewer;

pinching and bending of the drain hose;
drain pump malfunction.
To eliminate the error, it is necessary to clean all parts that are susceptible to blockages. Then check the hose for damage and kinks, and inspect its connection to the sewer.

Clean the drain pipe using a cable. After this, you need to verify the integrity of the wiring and the functionality of the pump. All damaged parts must be replaced.H1, H2, HE, HC, E5, E6

This group of codes appears when the heating element breaks down. The part is a tubular electric heater that brings the water temperature to the required level. These errors appear when the heating is too weak or, conversely, too powerful.

Usually the heating element breaks due to lime deposits. Unfortunately, tap water is not very clean and is often too hard. The absence of softeners and a filtration system leads to the rapid formation of limescale that covers the heater.

In other cases, the appearance of the code is explained:

failure of the temperature sensor;

faulty wiring or contacts in the heating element circuits;
incorrect connection of the machine to the electrical network;
malfunction of the control board (controller).

To resolve the error, you must:Check that the device is connected to the network correctly.

Turn off and turn on the washing machine. There may be a system failure that will go away after restarting the equipment.

Check the heating element and the wiring leading to it.

Inspect the thermistor and find out its resistance.

Inspect the connection of the heating element and temperature sensor for damage.

If you don’t have repair skills, it’s better to limit yourself to the first 2 points and entrust the rest to a specialist.

4E, 4C, E1

The listed codes appear on the display if the system cannot draw water. The occurrence of a malfunction may be due to incorrect connection of the device to the water supply system. Other options:

turning off water throughout the house;

the water supply tap is turned off;

damage or accumulation of debris inside the hose and filter;

The AquaStop function is activated.

If you do not hear sounds of water intake when starting the cycle, you need to check:
Availability of cold water in the house, you can simply open the water tap.
The water supply tap must be open.

Water pressure.

If all else fails, then you need to clean the inlet filter.

Then check the condition of the hose and bypass valves. Water must flow freely, otherwise there is a blockage. If parts are faulty, they must be replaced.

4C2

The code appears on the information board if the incoming water temperature is above 50 degrees. As a rule, the cause of the malfunction lies in improper connection to communications. The specialist connected the hose not to the cold, but to the hot water supply. You can fix the problem yourself, but it is better to inform the installation wizard about the error.
UE, UB, E4
The appearance of codes in this group is caused by a shift in the center of gravity in the washing mashine. Usually the failure occurs during the spin phase.The reasons for its appearance include:

imbalance of the device;the laundry got bunched up during the washing process;

There are too many items loaded or less than the recommended weight.

You can remove the error by reloading or unloading things.

If things are bunched together, they need to be unwound and evenly distributed inside the drum. To do this, you need to pause the machine and forcefully drain the water. After eliminating the problem, restart the washing program. If the code appears again, you need to contact the service center.
LE, lC, E9
The system issues the listed codes when water drains spontaneously. A malfunction may occur due to incorrect connection of the device. In addition, the hose or tank may be damaged. Before identifying a malfunction, you must turn off the power supply.
First you need to make sure the integrity of the tank, and then check the condition and position of the hose. It is necessary to inspect the drain filter cover; if it is not tightened properly, water may leak out. If damaged parts are identified, you need to call a technician to replace them.
3E, 3C, EA
The system informs the user about the cessation of engine operation with codes - 3E, 3C or EA. Often the problem occurs when too much laundry is loaded. Other reasons: motor failure, or the part is blocked by a foreign object. You can independently remove excess items from the device and distribute them evenly. Now you can restart the cycle. If the code appears again, you must contact a specialist.

UC, 9C

Codes UC and 9C accompany unstable voltage in the electrical network. The problem is due to a faulty extension cord if the machine is connected through it.Another explanation is low voltage (lower than stated) or sudden surges. Typically the drops last no more than 30 seconds, so restart after a while.
If the error occurs again, you need to connect the device to the network directly. Then turn on the appliance and start the wash cycle.
Is the problem happening again? This means that the installation of a voltage stabilizer is required; it is better to entrust its installation to a specialist.
SUD, 5D
Error messages appear on the electronic display when there is an excess of foam. Its excess is explained by the use of hand washing powder. Other options include:
exceeding the permissible volume of detergent;

foam sensor failure;

filter clogging.

To get rid of the code, you need to press the “Pause” button while the device is not working, the foam will settle. Then you can continue operating the device. If the error occurs again, the filter needs to be cleaned. To do this, it is necessary to forcefully drain the water and remove the laundry.

After disconnecting the device from the network, you can begin cleaning. If the above measures do not help get rid of the error, it means the foam sensor is broken. To replace it, you need to call a specialist.

DE, DE1, DE2, DC, DC1, DC2, ED

The system informs you about an open door using the following codes. Factors influencing the occurrence of a malfunction:

breakdown or displacement of the hatch blocking device (UBL);

wear or damage to door parts;

the door is not closed tightly.

You can remove the code by simply opening and closing the door.

However, if the error reappears, you will have to inspect the UBL for blockages. Debris may prevent the door from closing. Sometimes socks and other small clothing get caught in the cuff of the hatch.If all of the above methods do not help, then consultation with a specialist is required.

1E, 1C, E7

The lack of data from the water level sensor provokes the system to display the listed codes on the display. The situation arises for several reasons:the sensor is broken or was installed incorrectly;

the tube on the pressure switch has come loose or bent;
the wires have moved away from the sensor;
system failure of the control module;

controller failure;

the sensor is clogged with debris.
Instructions for troubleshooting:
Disconnect the equipment.
Disassemble the device to remove the part. To do this, you will have to dismantle the top cover.

Blow out the pressure switch tube and inspect it for kinks.

Check the condition of the contacts coming from the sensor.

Correctly install the part and assemble the machine.

Restart the program again.
If the appearance of the code is accompanied by a burning smell, you must immediately turn off the equipment. To inspect the equipment, it is better to call a specialist, since restarting the cycle may result in a breakdown of the heating element.
DC3

Most Samsung brand machines are equipped with a door for reloading laundry. If it is locked or does not open, the system will report a problem via code DC3. Typically, a failure occurs due to a breakdown of the Add Door locking mechanism. Or the door for additional loading was slightly opened before starting the cycle. Another option is the accumulation of garbage at the closing site.

To get rid of the error, you need to open and close the door again. After restarting, did the error occur again? Inspect the closing area; the mechanism may be blocked by a foreign object or debris.

If the error occurs again, then the reason is a broken locking mechanism. If such a malfunction occurs, you must contact a service center.The door may not open when washing at high temperatures. Additional loading can be carried out only in modes that use water colder than 50 degrees.

DDC

If the door for reloading is opened incorrectly, the DDC code appears. The reason is improper operation. The problem occurs if you open the door in the middle of a cycle without pressing the Start/Pause button.

To solve the problem, press the top of the door until it clicks. You can now restart the program via the Start/Pause button.
The problem may occur when the child lock is turned on. In this case, the door will not open throughout the entire cycle.
TE (1, 2, 3), TC (1, 2, 3, 4), EC
This group of codes occurs when there is no signal from the temperature sensor. The error is explained by damage to the heating element, sensor or wiring. It is not recommended to deal with such breakdowns on your own. You need to turn off the power to the equipment and call the service center.

0E, 0F, 0C, E3The system reacts to excess water volume by displaying the following group of codes.

Factors causing the problem include:

pressostat malfunction;

incorrect connection of equipment to the sewer;
water inlet valve failure.
Error solution:
Turn off the device.

Disconnect the hose from the sewer pipe.

Place the end of the hose into the bathroom.

Start the cycle.

The reappearance of the code will indicate serious breakdowns that require qualified inspection.
AE, AC, AC6
The appearance of this group of codes indicates a lack of communication between the boards. Factors causing the problem:
the modules were connected incorrectly;

the wiring is faulty;

A software failure has occurred.

You can try to reboot the equipment at intervals of 20 seconds.If the system continues to generate an error, you need to call customer service.

E.E.

If the drying sensor is faulty, the system issues an EE code. The malfunction occurs due to a breakdown of the heating element. Other reasons include: incorrect sensor signal, damage or broken contacts. The average user should not carry out diagnostics and repairs on their own. You can only turn off the network device and report it to the service center.

LE1, LC1
If water begins to accumulate at the bottom of the device, the device will issue one of 2 codes: LE1 or LC1. Factors causing the error include:
door seal wear;

damage to connecting and drain hoses;cracked powder tray;

filter damage.

It is necessary to turn off the device and inspect the parts for damage. It is better to entrust their replacement, as well as the search for more complex breakdowns, to a specialist. You can find damage to the hose on your own.

It is allowed to replace it independently if a malfunction is detected.
BE (1,2,3), BC2, EB
If the panel buttons stop responding to pressing, a series of listed codes will appear. The following factors could lead to the problem:
the insides of the control panel are damaged;

relay failure;

The control panel fits too tightly;

the buttons became loose during active use.

You can fix the problem by turning off the device and pressing the stuck button. If it does not return to its original position, then you need to call a specialist for repairs.

CE, AC, AC6

The specified group of codes appears on the display if the machine drains hot water. Factors of occurrence:
connecting equipment to the hot water supply;
temperature sensor failure;

control module failure;

heating element is broken.

You can inspect the place where the product is connected to the sewer system by first turning off the machine. If the hose is connected to a cold water supply, then all that remains is to call a specialist.

PoF
If the power supply is interrupted during the washing period, the PoF code will appear on the display. The user will see the combination after power has been restored to the device. The problem usually occurs due to a momentary power failure. To fix it, you need to press the “Pause/Start” button.
8E, 8E1, 8C, 8C1

If the system does not receive a signal from the “VRT+” vibration sensor, the listed combinations appear on the display. Factors for code appearance:

the equipment was assembled with violations;

sensor failure;

internal wiring burnt out.

To fix the problem, you need to unplug the device from the network.

Disassemble the washing mashine body and get to the sensor. Test the part and wiring. If the sensor is broken, it must be replaced. Repairs can be done independently if you have the skills or entrusted to a service department. Afterwards the washing mashine needs to be assembled and test run.

F.E., F.C.

This series of codes is associated with a malfunction of the dryer. The combination appears only in machines with built-in drying. Codes appear if:
wiring burned out;
the capacitor connector has moved;
the starting capacitor is broken;
Bearings and blades are blocked.

For repairs, you need to turn off the equipment. Then you need to disassemble the device. Replace the capacitor and lubricate the blades and bearings. If the problem is not solved, then you need to call a specialist from the repair service.SDC

If the automatic dispenser breaks down, the SDC code will appear on the display. The source of the malfunction is the control board controllers; most likely, a failure occurred.This situation can only occur in products with Wi-Fi functionality. Only a service center can fix it. Before calling a specialist, you need to turn off the equipment through the application. And then turn off the power by unplugging the device from the socket.

Machines with Wi-Fi function often have code 6C. It means the drive or contacts of the autodispenser are faulty. Among the reasons for the problem:

control board failure;

broken wiring;

drive failure.
You can try to arrange a restart of the equipment. However, in the absence of a system failure, a specialist call is required. Before the technician arrives, you must turn off the device through the application. Then you need to unplug the machine from the network.
2H, 3H, 4H
If one of the given codes appears on the display, the system informs about the remaining time until the end of work. This is not an error or breakdown, the number indicates the number of hours:
2H – until the end of 100-180 minutes;

3H – the device will stop in 180-240 minutes;

4H – until work stops over 240 minutes.
All you have to do is wait for the wash to finish; the code often accompanies long cycles.
Hot
The occurrence of the Hot code is explained by overheating and accompanies devices with a drying function. The combination appears if the temperature inside the drum is high, over 70 degrees. You need to wait until it decreases without turning off the device. The code will disappear when the temperature drops.

A0…A9, B0, C0, D0, E0

The appearance of the specified codes on the display will indicate the start of the test mode. Enabling the factory program is not a malfunction. You can clear the system message by long pressing the “Option” and “Temperature” buttons. De-energizing the device will not clear the code.

B.C.

If the washing mashine cannot turn on the engine, the system will display the BC code. Its appearance is explained:
overload due to excess weight of loaded laundry;
triac breakdown;

burnt internal wiring;

engine blocking by foreign objects;

malfunctions of the control module.

The problem can be solved by removing unnecessary things; the functionality is checked by restarting the cycle.

If the code appears on the display again, you need to consult a repairman.
Error codes for Samsung washing machines without display
Many models do not have an electronic display, so the program backlight will indicate a malfunction. When an error occurs, the indicators always light up white.
Does not drain (5E, 5C, E2)

In this case, the machine will signal the problem through a color alert. The device will indicate the impossibility of draining by lighting up the temperature indicator of the second row. The program LEDs will also be active.

Causes of malfunction:

accumulation of debris inside the sewer, drain hose, internal pipes, filter and pump;

deformation of the drain hose;

broken wiring connecting machine parts;
the water inside the device has frozen;
pump breakdown.

Solution to the problem:

Ensure operation at the correct temperature to allow the water to defrost.

Turning off the device and starting an emergency drain of water.

Clean parts and inspect for damage.

Remove blockages from the drain or siphon.
Too much water (0E, OF, OC, E3)
If the system exceeds the water intake rate, the program indicators begin to light. These are joined by two lower temperature LEDs.
The problem occurs when:
incorrect hose connection;

blocking the valve responsible for the amount of water in the drum;

broken water level sensor.
To prevent the problem from occurring again, it is necessary to turn off the power to the equipment.Then you need to disconnect the hose from the communications and lower it into the bathroom. Now the device needs to be plugged into the network and run the previous program. If the situation repeats, you must report the problem to the service center.
Water at the bottom of the washer (LE, LC, E9)
If water flows out of the equipment, the upper and lower temperature LEDs begin to glow. At the same time, the indicators of all programs light up.
The situation may arise:

incorrect connection of the drain hose, its low location;

tank damaged;

powder tray cracked;

the hose, pipes, pump or door, cuffs and seals are damaged.
To troubleshoot the problem, you need to check all parts through which water may leak. Before diagnostics, you need to disconnect the device from the power supply. If damage is found, the parts require replacement.
Imbalance (UE, UB, E4)

If the device cannot evenly distribute things inside the drum, then the second upper temperature indicator begins to light. At the same time, the LEDs of all programs light up.

Reasons for the error:

laundry load standards have been exceeded;

too few things were put into the drum;

things are very twisted.

The problem is solved by stopping the cycle and unraveling the laundry or bringing its weight to the standards specified in the instructions. If after resuming the cycle the error recurs, a specialist call is required. Most likely, the reason is the imbalance of the device.

Water does not fill (4E, 4C, E1)

If the system cannot draw water for the cycle, the lower temperature LED will turn on. Additionally, the indicators of all programs begin to light up. If an error occurs, the system stops during the washing or rinsing phase.