How to fix the HE1 error on a Samsung washing machine

The HE1 error is often displayed on the screen of a Samsung washing machine. Note that it can appear at different stages of operation. There are not many reasons for this, but each of them is considered very dangerous.

When the control module interrupts the work process, signaling a problem, it saves your personal property from more significant breakdowns. How is the HE1 error deciphered, what breakdowns are considered typical for this, and how to fix the problem on your own?

What does this code mean?

When the conversation turns to a special self-diagnosis system for Samsung washing machines, it can be confidently stated that all coded signals starting with the letter "H" indicate a breakdown of the heating device. And the remaining alphanumeric prefixes specify the problem.

In our situation, the error code HE  says that the water is heated above forty degrees in just a couple of minutes. What does this mean? The heating element heats up faster than usual, and it does this regardless of the conditions determined by a particular program.

The specialist understands that the water heater is functioning, there is no break in the electrical circuit, but something is causing the malfunction.This three-digit designation method is the advantage of encoding Samsung machines, because it conveys data about the problem more accurately than a two-digit signal. The specialist gets the opportunity to quickly identify the malfunction.

Probable reasons for failure

When you find a similar signal on the screen, get ready to fix the problem, because the problem is not related to voltage changes in the electrical network. It also cannot be associated with short-term interruptions in electronics.

What should be considered the main problems? There are two of them:

• temperature sensor failure;
• failure of the control board.

The temperature control device sends data about the heating of the heating element. Using such a sensor, the control module regulates the temperature of the heating element in accordance with the specified program. If the sensor is broken, then the control module loses the ability to control the performance of the heating device, and after turning on the CM, it heats up to the maximum level. At the same time, the module responsible for control and not having updated information from the temperature sensor, in emergency mode, turns off the heater and sends the NOT 1 signal, interrupting the wash.

Quite often, the temperature controller is installed directly on the heating element, and finding it is not difficult. True, you will have to get to the heating device by partially disassembling the washing machine.

What to do if the problem does not lie in the sensor? In such a situation, it is recommended to look for a breakdown directly in the management module.If a track or triac responsible for controlling the heating element burns out, then exactly the same signal will appear on the screen, but repair work will be much more complicated and will require large financial expenses.

How to fix the breakdown?

It is believed that the temperature sensor cannot be repaired - it is simply replaced with a new analogue. But you should first verify that the device is faulty by checking it with a multimeter. If the device proves a complete failure, then you can go to the store.

To perform such work, you should remove the front panel of the machine by unscrewing several screws. Having gained access to the heating element, you must perform certain actions:

• disconnect the wiring from the temperature controller, remove the part from its niche;
• measure the resistance indicator. If the device shows “zero” or “one”, then the sensor can be dismantled and thrown away;
• Having installed the new sensor, we assemble the machine in reverse order and conduct a test run.

In the case when the functionality of the temperature sensor is fully confirmed, and the wiring with the contact group is beyond doubt, we look for the problem in the machine control module. It is not recommended to repair this element yourself, since the work involves certain difficulties, and even a small mistake will only aggravate the failure and create additional financial costs. In this case, you should contact the service center for help.

Several DIY repair methods

Once you are sure that the machine has given the HE1 alarm, do not rush to disassemble it or call a technician. There are several rules that must be followed first:

• check the integrity of the electrical outlet and power cord, exclude the use of an extension cord;
• Give the washing machine a rest. To do this, turn it off and turn it on again after a few minutes. If the error code is displayed for the first time, such actions may be successful;
• We check the serviceability of the electrical circuit running from the heating element to the module responsible for control. This option is considered immediately if you have already disassembled the unit for washing clothes.

If all of the above actions do not produce a positive result, and the alarm signal continues to light on the screen, you can confidently call a repair specialist for help.

Conclusion

These are the probable reasons for the appearance of the alarm code HE1. The signal is easy to decipher; finding the reasons should not cause any difficulties. If you follow all the rules, it is quite possible to find the problem yourself and fix the problem. But if you are not confident in your abilities, or the breakdown turns out to be more serious, contact a washing machine repair shop. Our specialists will quickly determine the cause of the failure and carry out the necessary repairs at minimal financial cost to you. Remember that your wrong actions can only aggravate the problem, and then your home assistant will be completely incapacitated.