Error 5e in Samsung washing machine: what to do?

Error 5e in a Samsung washing machine may indicate poor quality care of the equipment. Most likely, users do not take the time to clean up some parts, which causes the code to appear.

Decoding the code

A description of the code can be found in the instructions for the washing machine. According to the user manual, code 5e appears when it is impossible to drain. The system throws an error because it cannot continue the loop. Forced stop does not occur immediately after starting the wash. The code will appear on the display 10 minutes after the problem is registered.

The breakdown will appear when the machine finishes cleaning and tries to drain the water. However, the used liquid will not be able to leave the tank, so the system will generate an error. Another option is that dirty water has gone down the drain, but the system does not register this moment. Then the code appears despite the absence of liquid in the tank.

In old-style washing mashines, the fault appears under the following codes:

The second combination is often found on models manufactured before 2007. If the machine is not equipped with a display, the fault will be indicated by an indication. First, the 40 degree temperature LED will light up. Secondly, the indicators of all cleaning modes flash. In general, code 5e occurs quite often.

Fortunately, up to 50% of all breakdowns can be solved independently. You do not need to contact a specialist, it is only important to correctly diagnose the problem.

In many old-style machines, the system is equipped with a visually similar code - E5. However, its appearance indicates a problem with the heating element.

Causes of error 5e

Among the main reasons for the appearance of code 5e, we can highlight:

Clogged water drain. The passage of water through the part is partially or completely blocked.
Accumulation of debris at the point where the hose is connected to the sewer. Sometimes small objects and dirt get into the siphon, blocking the flow of water.
Dirt and debris clogged the drain hose. Even with careful loading of things, it is impossible to exclude the possibility of small objects getting into the system. For example, a button or rivet from clothing may come off during washing. As a result, it can be pumped out by the pump along with the used liquid. If there are many such objects, they will clog the hose. And this will lead to the impossibility of draining the water, the system will stop the cycle and give an error.
Kink in the drain hose. Sometimes pinching this part can also cause the code to appear.
Control board malfunction. The system may not receive a signal to drain the water. Sometimes this can be explained by a software failure, but more often it indicates more serious breakdowns.
Drain pump failure. The first problem that can arise is disconnection of the contacts leading from the pump to the control board. This problem often occurs due to improper transportation of the washing machine. Another option is a pump malfunction, when a complete replacement of the part is required.
The presence of dirt and foreign objects blocking the flow of water through the drain pipe. Through this part, the used liquid enters the pump for pumping.
The wires connecting the pump to the electronic module are damaged. They may burn out or be damaged. The wiring may need to be replaced completely or may be only partially damaged.

How to find the source of the error

Before starting diagnostics, it is necessary to force a manual drain. Step-by-step instructions for emergency emptying of the tank are described in detail in the user manual. Then you need to remove the loaded items. Now you can start inspecting the equipment:

Code 5e may occur due to a system failure. To exclude or confirm this point, you need to turn off the power to the machine for a while. After 15 minutes, you can insert the plug of the device into the socket and turn on the product. If the code disappears and does not appear again, then the reason was a banal software error.
Check the filter for blockages. It is located on the front panel, bottom right. It must be pulled out and washed, and after cleaning the device must be turned on. If the error does not disappear, then you need to look for the problem further.
Inspect the drain hose. You need to disconnect it and manually run water through it. If clogged, water will flow slowly or not flow at all. The part must be carefully inspected to identify kinks and damage. Long hoses are more likely to become clogged with debris inside.
Checking the siphon. The drain hose must be connected to the appliance, but not to the sewer. The end needs to be lowered into a bucket and the wash started. After collecting water, you must immediately start draining; if the liquid leaves without obstacles, it means there is a blockage inside the siphon.
Checking the pump. If no blockages were found in the siphon, then the problem is in the pump. You can verify the malfunction after restarting the cycle. The pump makes a characteristic sound while pumping out liquid. If there is silence after pressing the “Drain water” button, then there is a malfunction in the pump.

How to fix the problem yourself

The filter can be easily cleaned yourself. The blockage is removed as follows:

On the front wall of the device you need to find a hatch hiding the filter. It is located at the bottom and needs to be opened.
You need to find a container to drain the water from the drum. A suitable option is a basin.
To drain the water, you need to remove the plug from the rubber hose.
To remove the filter, you need to turn its screw counterclockwise.
All contaminants must be removed from the filter, and the hole that appears must also be cleaned.
After removing visible contaminants, the filter is returned to its place. The screw must be secured and the small hose must be plugged.
Now you need to close the hatch.

To remove a blockage in the drain hose, it must be separated from the appliance and pipe. The part is thoroughly washed under a powerful stream of water so that the stream washes away all the dirt. If the dirt plug does not come out, then the hose must be actively bent and unbent. Do not use products with aggressive composition to clean the part. Chemicals can damage the hose, making it unsuitable for further use.

If a blockage has formed in the siphon, you can try to remove it yourself. To do this, you need to unscrew the plug and wash the internal parts. If the blockage is inside the sewer pipe, it is better to seek qualified help. A specialist will be able to solve the problem in a short time, carrying out high-quality cleaning.

If for some reason you cannot call a plumber, you can break through the blockage using a special liquid. For example, “Tiret turbo” or “Mole”. If the means to remove blockages do not help, then you should use a cable. With its help you can remove even compressed lumps of dirt.

In what cases should you call a specialist?

Calling a specialist is necessary if you cannot cope with the breakdown yourself.

Another option is a washing machine that is under warranty. In this case, you should not try to disassemble the device, since the store or company service center is obliged to carry out diagnostics and repairs free of charge.

It is necessary to contact service in the following cases:

Replacing a faulty pump. The cost of the service is 1,900 rubles, and the parts – 1,600 rubles. As a rule, the appearance of code 5e in 90% of cases is explained by a pump malfunction.
Disconnecting the drain pipe from the pump and cleaning it. The cost of repairs will be 1,300 rubles.
Replacing burnt microcircuits and soldering contacts will cost approximately 2,400 rubles. A complete replacement will cost 4,500 rubles, the cost depends on the model and manufacturer.
Complete replacement of the cable harness connecting the pump to the control module. The price for repairs will be 1,800 rubles. In some cases, damaged areas can be repaired rather than completely replacing the wires. A similar problem often occurs among owners of private houses.

Repairs can cost a large amount, since the pricing policies of service centers may vary. In addition, the cost of services may be higher in large cities. However, a cross-section with the prices presented at 2-3 times should be alarming. After completing the repair, it is necessary to check the condition of the device and its functionality.The fact of provision of services must be documented. The contract specifies the cost of the repair and its warranty period.

Breakage Prevention

Experts recommend thoroughly preparing items before washing. It is necessary to check all compartments, each pocket for debris or foreign objects. Duvet covers and pillowcases should be shaken out before loading into the bin. They must first be turned inside out, as dirt often collects in the seam area.

It is advisable to remove stuck hair from things; you can do this using a special roller. They can bunch up and block the operation of internal parts. In addition, pieces of dirt can get wrapped around the hairs, which causes blockages. Regular cleaning of the drain filter will help you avoid this error. It is advisable to check its condition at least once every 6 months.

Conclusion

Usually the reason for the appearance of code 5e is trivial - the filter is dirty. Therefore, you can restore the machine’s functionality independently and in a short time. Unfortunately, the system also generates an error in the event of serious internal failures. For example, if a pump breaks down or a board malfunctions. Both options require specialist intervention.